Podcast Categories: Retail Innovation

In this episode: Wendy Liebmann talks to Claudia Lloreda, founder and general manager of Blush Bar, the Latin American beauty specialty retailer about creating a unique beauty experience for Gen Z shoppers. They discuss: How to create a unique beauty retail experience for Gen Z, by challenging the established order Why sustaining a clear shopper-led ... Read more

In this episode: Wendy Liebmann talks to Lindsey Braun, Vice President of Research & Operations at HABRI (the Human Animal Bond Research Institute) about the power of pets to positively impact the health and wellbeing of people – and retail. They discuss: The science behind the pet–human connection and the power pets have to change ... Read more

In this episode: Wendy Liebmann WSL’s CEO and Chief Shopper talks to Mara Sipzener, General Manager of Loyalty at CVS Pharmacy about what’s driving all the recent activity and upgrades to retail loyalty programs. They discuss: What shoppers expect to be loyal today Why CVS, Walmart, Target Bath & Body Works, and others have upgraded ... Read more

In this episode: Wendy Liebmann talks to Craig Dubitsky, founder of Happy™ products, about his recent launch of Happy™ Coffee, his partnership with Robert Downey Jr., and how philanthropy is embedded in reinventing the category at retail. They discuss: What it takes to be a serial entrepreneur (a clue: it’s being obsessed with people) How ... Read more

In this episode: Wendy Liebmann talks to WSL Retail Strategy Consultant, Elia Auchane, and Retail Innovation Manager, Allie Chilicki, about curating a Retail Safari® at the inaugural Cosmoprof Miami event. And the power of connecting in store and on the convention floor. They discuss: A behind-the-scenes view to customizing the perfect Retail Safari® Best-in-class retailers in ... Read more

In this episode: Wendy Liebmann talks to Alex Gourlay, Executive Chair of Holland & Barrett, the UK’s leading wellness retailer, and formerly Executive Vice President and Co-Chief Operating Officer of Walgreens Boots Alliance, and President of Walgreens about the future of health care retailing. They discuss: The generational opportunities in health care (from food to ... Read more

In this episode: Wendy Liebmann talks to Maly Bernstein, CEO, Bluemercury, the luxury specialty beauty retailer, about her vision for the future of beauty retail and how her strategy is coming to life neighborhood by neighborhood. They discuss: What makes Bluemercury shoppers unique The focus on personalized skincare – both products and services The importance ... Read more

In this episode: Wendy Liebmann talks to Muriel Gonzalez, President, The Vitamin Shoppe about how the pandemic brought her out of retirement to lead the transformation of street corner vitamin shop into a model of 21st century wellness. They discuss: The keys to transforming a store for fitness jocks into one for anyone on a ... Read more

In this episode: Wendy Liebmann talks to Alissa Hsu Lynch, formerly of Google and Johnson & Johnson, about the consumerization of technology in health care, and the implications for consumer packaged goods companies and retail. They discuss: Google’s utilization of 10x thinking to create radical solutions How technology will provide better outcomes and more affordable ... Read more

In this episode: Wendy Liebmann talks to Justin Lafoe, most recently Executive Vice President of Marketing and Merchandising for Trader Joe’s and, prior to that, SVP of Merchandising & Retail, Disney Parks, Experience & Products, where he worked for 25 years. They discuss: How delivering a relevant shopper experience has changed as a result of ... Read more