Tags: customer

Creating Smart, Relevant Shopper Experiences that Build Loyalty with Damian Kernahan | EP40

Banner featuring Damian Kernahan and Wendy Liebmann
In this episode: Wendy Liebmann talks with Damian Kernahan, founder & CEO of Proto Partners, an Australian-based customer experience consultancy, to understand how technology, the Covid pandemic and increasingly complex shopping behaviors are driving the urgency to build shopper-centric organizations. They discuss: The challenges to building a shopper-centric organization in today’s increasingly complicated omni-channel world ... Read more

Analog Retail & The Future of Physical Stores with Kate Ancketill | EP38

Banner featuring Kate Ancketill and Wendy Liebmann
In this episode: Wendy Liebmann talks with Kate Ancketill, founder and CEO of GDR UK, about the future of the physical store in a digital, and Meta-age. They agree there will always be a significant role for good physical retail, however, it must be fully omni-channel and logistically optimized to support ecommerce. They discuss: How ... Read more
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