Creating Smart, Relevant Shopper Experiences that Build Loyalty with Damian Kernahan | EP40

Banner featuring Damian Kernahan and Wendy Liebmann
In this episode: Wendy Liebmann talks with Damian Kernahan, founder & CEO of Proto Partners, an Australian-based customer experience consultancy, to understand how technology, the Covid pandemic and increasingly complex shopping behaviors are driving the urgency to build shopper-centric organizations. They discuss: The challenges to building a shopper-centric organization in today’s increasingly complicated omni-channel world ... Read more

How Kroger is Helping Americans Live Healthier Lives | EP13

Banner featuring Colleen Lindholz and Wendy Liebmann
In this episode: Our own Wendy Liebmann and Colleen Lindholz, President of Kroger Health, discuss the power of retail to transform lives, and Kroger’s journey to help Americans be healthier -- during the pandemic and every day. Wendy and Colleen discuss: Kroger’s “Food as Medicine” strategy grounded in affordable, personalized solutions How the shopper is ... Read more

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