shopper insights Archives - WSL Strategic Retail

Retail’s Next Act: Human Connection in an AI World with Christi Geary | EP104

In this episode: In this episode, Wendy Liebmann sits down with Christi Geary, EVP at Advantage Marketing Partners, to explore the evolving landscape of retail and the enduring power of the human connection. They dive into the intersection of technology and emotion, discussing why physical retail remains vital despite the digital explosion and how brands ... Read more

How America Shops® in Chaos. What’s Worth It Now? with Rich Kaminski | EP100

In this episode: In this milestone episode, Wendy Liebmann celebrates 100 episodes of Future Shop with WSL’s newest Director of Research & Insights, Rich Kaminski. Together, they unpack the latest How America Shops® in Chaos study — revealing how shoppers are navigating a world defined by constant disruption, rising prices, and shifting trust in retailers. ... Read more

The Future of Category Management with Gina Zilleox, Glanbia Performance Nutrition | EP99

In this episode: Wendy Liebmann talks to Gina Zilleox, Senior Director Category Management, Glanbia Performance Nutrition about the need to make dramatic assumptions about the competitive landscape in order to thrive in the future. Episode Highlights: Whether or not category management, as we know it, is dead. How essential it is to broaden the perspective ... Read more

AI, Pricing, Supply Chain, Loyalty and First Thoughts on 2026 with Justin Honaman, AWS | EP98

In this episode: In this episode, Wendy Liebmann talks to regular guest Justin Honaman, Global Head, Restaurants, Retail & Consumer Goods Business Development at Amazon Web Services, about what’s now – and next – as technology transforms retail and consumer goods businesses. Episode Highlights: Retail sales and the tension between inflation, tariffs and spending Managing ... Read more

Influencing the Future of Retail, with Kenvue, Kroger and InMarket | EP97

Influencing-Retail-kroger-kenvue-inmarket

In this episode: Wendy Liebmann talks to Amanda Coussoule, Chief Customer Officer at Kenvue, Marla Fielder, Health & Wellness Leader at Kroger and Sharon Glass, Global VP, OTC & Pharma at InMarket, about how to transform organizations in challenging retail times. Episode Highlights: Knowing when to use “soft” or “hard” influence to move organizations to ... Read more

The Next Revolution in Shopper Insights with Keith Sleight | EP90

In this episode: Wendy Liebmann talks to Keith Sleight, expert in “shopping understanding”, who most recently lead the Shopper Centre of Excellence at Unilever, about the state of shopper insights and where it’s headed. They discuss: The biggest changes in the shopper research field over the last five years How “connected commerce” has changed how ... Read more

A Preview of 2025. AI, Tech, Culture and More, with Justin Honaman, AWS | EP85

podcast with justin honaman and wendy liebmann

In this episode: Wendy Liebmann, WSL’s CEO and Chief Shopper talks to Justin Honaman, Head of Worldwide Retail & Consumer Goods Business Development for Amazon Web Services. They preview 2025, and what winning companies are doing – and need to do – to capitalize on the latest technology…and other things. They discuss: The continuing tension around ... Read more

Gen A – White Space Opportunity or Not…(Yet)? with Candace Corlett | EP82

In this episode: Wendy Liebmann talks to WSL’s president, Candace Corlett about the emerging Gen A population, and other opportunistic shopper segments that can drive much needed retail growth in the near future. They discuss: The size of the Gen A cohort. What makes them unique Whether Gen A is ready for prime-time shopping or ... Read more

Retail Tension. AI, Retail Media, Pricing. What’s Next? with Justin Honaman, AWS | EP79

In this episode: Wendy Liebmann, WSL’s CEO and Chief Shopper and Justin Honaman, Head of Worldwide Retail & CPG, GTM & Segment Leader for Food & Beverages for Amazon Web Services, continue discussions about emerging technology and the implications for the future of retail. They discuss: The tension points at retail: prices, efficiency and where ... Read more

The Great Retail Restructuring Begins | EP09

Banner featuring Candace Corlett and Wendy Liebmann

In this episode: In the final episode of this 3-part discussion, WSL Strategic Retail’s Wendy Liebmann and Candace Corlett, reflect on how shoppers are moving on having survived the chaos, and how companies must reset fast to accommodate them. The implications for retail, brands and service companies are now crystal clear: Retail must restructure (finally) ... Read more