shopper insights Archives - WSL Strategic Retail

AI, Pricing, Supply Chain, Loyalty and First Thoughts on 2026 with Justin Honaman, AWS | EP98

In this episode: In this episode, Wendy Liebmann talks to regular guest Justin Honaman, Global Head, Restaurants, Retail & Consumer Goods Business Development at Amazon Web Services, about what’s now – and next – as technology transforms retail and consumer goods businesses. Episode Highlights: Retail sales and the tension between inflation, tariffs and spending Managing ... Read more

Influencing the Future of Retail, with Kenvue, Kroger and InMarket | EP97

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In this episode: Wendy Liebmann talks to Amanda Coussoule, Chief Customer Officer at Kenvue, Marla Fielder, Health & Wellness Leader at Kroger and Sharon Glass, Global VP, OTC & Pharma at InMarket, about how to transform organizations in challenging retail times. Episode Highlights: Knowing when to use “soft” or “hard” influence to move organizations to ... Read more

The Next Revolution in Shopper Insights with Keith Sleight | EP90

In this episode: Wendy Liebmann talks to Keith Sleight, expert in “shopping understanding”, who most recently lead the Shopper Centre of Excellence at Unilever, about the state of shopper insights and where it’s headed. They discuss: The biggest changes in the shopper research field over the last five years How “connected commerce” has changed how ... Read more

A Preview of 2025. AI, Tech, Culture and More, with Justin Honaman, AWS | EP85

podcast with justin honaman and wendy liebmann

In this episode: Wendy Liebmann, WSL’s CEO and Chief Shopper talks to Justin Honaman, Head of Worldwide Retail & Consumer Goods Business Development for Amazon Web Services. They preview 2025, and what winning companies are doing – and need to do – to capitalize on the latest technology…and other things. They discuss: The continuing tension around ... Read more

Gen A – White Space Opportunity or Not…(Yet)? with Candace Corlett | EP82

In this episode: Wendy Liebmann talks to WSL’s president, Candace Corlett about the emerging Gen A population, and other opportunistic shopper segments that can drive much needed retail growth in the near future. They discuss: The size of the Gen A cohort. What makes them unique Whether Gen A is ready for prime-time shopping or ... Read more

Retail Tension. AI, Retail Media, Pricing. What’s Next? with Justin Honaman, AWS | EP79

In this episode: Wendy Liebmann, WSL’s CEO and Chief Shopper and Justin Honaman, Head of Worldwide Retail & CPG, GTM & Segment Leader for Food & Beverages for Amazon Web Services, continue discussions about emerging technology and the implications for the future of retail. They discuss: The tension points at retail: prices, efficiency and where ... Read more

The Great Retail Restructuring Begins | EP09

Banner featuring Candace Corlett and Wendy Liebmann

In this episode: In the final episode of this 3-part discussion, WSL Strategic Retail’s Wendy Liebmann and Candace Corlett, reflect on how shoppers are moving on having survived the chaos, and how companies must reset fast to accommodate them. The implications for retail, brands and service companies are now crystal clear: Retail must restructure (finally) ... Read more

There is No Going Back | EP08

Wendy Liebmann and Candace Corlett, WSL Strategic Retail’s managing partners, continue the previous discussion and talk bluntly about the fact that there is no going back. That longing for the past days of retail – pre-pandemic – is irrelevant and dangerous. They discuss how retail has not been “a happy place” for shoppers for a ... Read more

Will Shoppers Ever Go Back to the Store? | EP07

In this episode: Wendy Liebmann and Candace Corlett, WSL Strategic Retail’s managing partners, discuss key shopper insights from the first six months of the pandemic, surprises and new realities, and how retailers and brands must now move forward. In this first segment of a three-part discussion, they answer the burning question: Will shoppers ever go back ... Read more