ECRM Podcast with WSL: How Coronavirus Has Changed the Way Consumers Shop
The coronavirus pandemic has completely changed the way consumers shop. First of all, with a limited number of brick and mortar stores open and people concerned about social distancing, many have turned to ecommerce. On top of this, millions of people are now out of work, and finances are playing a major role in shopping decisions.
These are just two of the topics that ECRM's Joseph Tarnowski discusses with Wendy Liebmann, CEO & Chief Shopper of WSL Strategic Retail, which just fielded some new research on how the pandemic is impacting consumers’ shopping habits.