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Retail Leaders Predict Future Success Relies on Engagement
Retail’s future isn’t simply online or in-store – it’s in a “chameleon consumer” who moves effortlessly through complexity and change. In WSL’s latest Future Shop® podcast, top executives from the Fashion Institute of Technology and Maybelline cultivate new ideas with WSL’s CEO Wendy Liebmann on retail futurism, from the role of...Learn More
The Future of Retail Leadership | EP18
In this episode: Wendy Liebmann discusses the expertise, mindset and agility retail leaders will need in the future with Professor Stephan Kanlian, Chairperson of FIT’s Master’s Program in Cosmetics and Fragrance Marketing and Management, and Morgan Hagney, AVP, Maybelline New York. They discuss: Critical capabilities required in the new phygital...Learn More
The Future of Retail from a Global View | EP14
In this episode: Our own Wendy Liebmann and Christine Cross, UK-based global retail consultant, discuss trends that are already disrupting retail around the world. Wendy and Christine discuss: The impact of channel agnosticism on how people shop, and where companies invest The growth of DTC and how it enables brands...Learn More
Extraordinary Sustainability: 5 Retail Safari® Examples
WSL’s research shows that shoppers have long felt sustainability is a cause worth spending more for. Now retailers are taking that value-driven purpose from ordinary to extraordinary, and driving even more shoppers toward sustainability. Here, we share five examples from our Retail Safari® tours. Shoppers Sought Sustainable Retail, Now It’s...Learn More
What Will Stick for Retailers Post Pandemic and What Won't
During the months of the pandemic we have seen an acceleration of shopping behaviors that were already underway, while other more traditional practices are slipping away. One finding is clear: Retailers have proven how effectively they can adapt, and there is no going back. Keep Improving, Retail. The Bar is...Learn More
Shopper-Centricity is More Critical than Ever Before | EP11
In this episode: In this episode, Wendy Liebmann interviews Andy Murray, CEO of BigQUEST, and Founder and Chair, Customer Centric Leadership Initiative at the University of Arkansas’ Walton College of Business, and formerly head of customer experience at Walmart and ASDA UK. Wendy and Andy discuss: Why being a shopper-centric...Learn More