The Paradox of the New Shopping World with Candace Corlett | EP59

In this episode: Wendy Liebmann talks to WSL’s president Candace Corlett about the latest How America Shops® research that addresses the foundational changes in shopper sentiment and behavior as a result of five years of turmoil. (That’s right, it’s not only about the pandemic.) They discuss: The paradox of shoppers’ “just in case” approach to ... Read more

Retail Media Networks with Parbinder Dhariwal | EP57

In this episode: Wendy Liebmann talks to Parbinder Dhariwal, VP & General Manager of CMX, at CVS Health, about the evolution of Retail Media Networks and the opportunity they offer to create more personalized shopping experiences. They discuss: Whether this is the moment of one-to-one shopper personalization. The challenge of digitizing a traditionally analog retail ... Read more

How Kroger is Helping Americans Live Healthier Lives | EP13

Banner featuring Colleen Lindholz and Wendy Liebmann
In this episode: Our own Wendy Liebmann and Colleen Lindholz, President of Kroger Health, discuss the power of retail to transform lives, and Kroger’s journey to help Americans be healthier -- during the pandemic and every day. Wendy and Colleen discuss: Kroger’s “Food as Medicine” strategy grounded in affordable, personalized solutions How the shopper is ... Read more

The New Language of Retail | EP12

Banner featuring Norman De Greve and Wendy Liebmann
In this episode: Our own Wendy Liebmann and Norman De Greve, Chief Marketing Officer at CVS Health, discuss how retail, and companies that sell through retail, need to communicate differently with shoppers today; what’s the same, what’s different and what the future will demand. Wendy and Norm discuss: How digital has changed and how companies ... Read more

The Great Retail Restructuring Begins | EP09

Banner featuring Candace Corlett and Wendy Liebmann
In this episode: In the final episode of this 3-part discussion, WSL Strategic Retail’s Wendy Liebmann and Candace Corlett, reflect on how shoppers are moving on having survived the chaos, and how companies must reset fast to accommodate them.  The implications for retail, brands and service companies are now crystal clear:  Retail must restructure (finally) ... Read more

Power of Retail to Create Calm in Stressful Times | EP06

Banner featuring Dr. Gayatri Devi and Wendy Liebmann
In this episode: Wendy Liebmann interviews Dr. Gayatri Devi, a nationally recognized neurologist, attending physician at Lenox Hill Hospital/Northwell Health, director of New York Memory and Healthy Aging Services, and author of “A Calm Brain: How to Relax Into a Stress-free, High-powered Life”. You’ll learn: How the current pandemic has changed not only relationships with ... Read more

How Walmart is Disrupting Health & Wellness | EP05

Banner featuring Matthew Parry and Wendy Liebmann
In this episode: Wendy Liebmann interviews Matthew Parry, Former Senior Director II of Customer Experience at Walmart Health & Wellness, about how the largest retailer in the world is disrupting everyday health care. You’ll learn: Walmart’s strategy to build personal health care solutions – from clinics to the whole store New customer purchasing behaviors inside ... Read more

In A Coronavirus World, Shoppers Demand to be Well | EP02

Banner featuring Elizabeth Gretkowski and Wendy Liebmann
In this episode: Wendy Liebmann, WSL’s CEO & Chief Shopper, interviews Elizabeth Gretkowski, senior consultant at WSL, about The Big Business of WELL. They discuss how shoppers are responding in this time of heightened anxiety, their underlying mindset, share insights from WSL’s How America Shops® research, and define the long-term implications for retailers and manufacturers. ... Read more

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