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Shopper Insights

Planning your retail strategy starts with following your shoppers to where they will go next. Throughout the year WSL conducts national research studies among thousands of shoppers and interprets the findings into what our clients need to be ready for.

And, we deliver global retail innovation that will influence shoppers' expectations of what the shopping experience needs to become. Helping brands and retailers anticipate shoppers' needs, wants and values starts with How America Shops® shopper research.

The Next Wellness Frontier

The Next Wellness Frontier

Will WELLness ever mean the same thing again? So much disruption: digital access, shifting trust, more products, more services… but the pandemic was not the only catalyst for change. In this report we sort out the opportunities for The Next WELLness Frontier.

The Next Frontier of WELLness will be defined by new strategies:

  • Fragmented categories: It began with vitamin water – and grew to – coffee for metabolism, and soda with prebiotics. Categories will decline, others will grow. What new forms will you need to compete?
  • Less shelf space: New categories, menopause, menstruation, sexual health, infertility, brain health -- will demand shelf space, but does every product need to be on the shelf?
  • New channels: Find your place with direct-to-consumer, livestream, social media, retail stores, retail websites.
  • Digital disruption: The internet is poised to own wellness. More shoppers trust sites for information, add apps for health metrics, find online pharmacy support and refills. Today there is no clear online winner for wellness. Will it by default, be Amazon? Or can health retailers and brands find ways to compete?

Bonus Section: Retail Safari® for Global WELLness
See how retailers around the world are solving for the new “obstacles to a healthy life” that begins with Gen Z and spreads to everyone – too much time alone texting, streaming, covid isolation. Is your Avatar really your best friend?

To access the full report, contact us directly or log into your WSL Library account.

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The Next Wellness Frontier
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