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article

The Clock is Ticking on Livestreaming and D2C. Are You In?

How America Shops® surveys of thousands of shoppers and our most recent study reveal nearly half of young consumers have already purchased directly from a brand. We dug deeper into the implications of direct-to-consumer trips, including livestreaming, and discovered a territory rich in retail opportunities. We share examples, here. The...Learn More

podcast

Learnings from the Front Lines in Dramatically Changing Retail Times with Anne Fink | EP28

In this episode: Wendy Liebmann talks with Anne Fink, president of global foodservice at PepsiCo about how she, her team and her food service community responded when the industry shut down overnight — and how together they have reinvented their business model for these changing times. They discuss: The importance...Learn More

article

The Human Store: How Hy-Vee, Nordstrom, Victoria’s Secret and Camp Do it

Among the reinvented retail formats we have seen that meet post-pandemic shopper expectations, few resonate as deeply as the efforts by some retailers and brands to create authentic, human experiences. What does this mean? From our recent Future Shop® podcast, WSL leaders explain what makes a “human store,” with boots-on-the-ground,...Learn More

podcast

Reinventing Healthcare from Pharmacy to Front Door with Jocelyn Konrad | EP27

In this episode: Wendy Liebmann talks with Jocelyn Konrad, Executive Vice President and Chief Pharmacy Officer, Rite Aid, about the company’s new RxEvolution retail concept and the future of retail healthcare delivery. They discuss: How the new concept focuses on younger shoppers and their extended family (including pets), providing whole...Learn More

article

The MedMall Delivers the Convenient Healthcare Shoppers/Patients Demand

As stores leave malls and shopper/patients demand more convenient medical care, what could be more convenient than healthcare in the local mall? The Big Business of WELL movement is becoming the anchor in malls across the country, seizing the opportunity presented by empty retail space. WSL runs a temperature check...Learn More

retailer innovators

Hy-Vee: The Best of What's Next

In September 2021, grocery retailer Hy-Vee opened a futuristic prototype in Grimes, IA that reimagines the grocery shopping experience. It is a phygital destination that includes Scan & Go checkout, digital kiosks to locate items in store or order online, digital shelf labels, recipes, curbside pickup for fast meal orders, wellness support, and...Learn More

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