Reopened Retail Part 3: Austin, Texas

WSL is continuing our travels looking at Reopened Retail and we have made our way to The Domain – an outdoor shopping mall in Austin, Texas. Despite the spacious outdoor setting, we spotted only about 60 shoppers. We shopped at over 20 stores to see how they were addressing cleanliness, safety, merchandising, services and overall ... Read more

Reopened Retail Part 2: Malls in Fort Worth & Dallas

Reopened Retail Part 2: Malls in Fort Worth & Dallas Report Banner featuring inside of Hulen Mall in Texas
WSL is on the road again, making our way through Texas retail to better understand what The Next Normal looks like for physical stores. We went scouting 2 popular shopping malls in Fort Worth & Dallas, to see first-hand how retailers are reopening; what changed, what stayed the same, and what we can learn from it. Download ... Read more

Reopened Retail: A Look Into Texas Shopping Life®

Reopened Retail: A Look Into Texas Shopping Life® Report Banner featuring sign outside of store that reads "Stay safe and healthy! Watch for us to reopen soon"
As several US states began to allow certain non-essential businesses to ‘re-open’, WSL set out to better understand what The Next Normal looks like for physical stores. WSL headed into Texas stores (including Macy’s) to see first-hand how these retailers were reopening; what changed, what stayed the same, and what we can learn from it. ... Read more

Fill’er Up: Goodbye Packaging, Hello Refills

Fill’er Up: Goodbye Packaging, Hello Refills Report Banner featuring collage of 3 refill services in retail
Moving into an environmental future plagued with packaging debris is a scary thought. As we start this new decade, more retailers and brands are offering options that let the shopper refill bottles with their favorite…anything. Will this change in shopping behavior to benefit the environment take hold? We think it will. In this issue: The Body ... Read more

Commoditization of Mental Health

Commoditization of Mental Health Report Banner featuring TalkSpace video chats
Mental Health is in the spotlight today as new services allow people to easily access mental health support as part of their overall wellness goals. From getting a good night’s sleep to finding a therapist online, there are new ways to get help through apps. As a result of this, the patient now becomes the ... Read more

The New Health Store

The New Health Store Report Banner featuring collage of retail pharmacies and clinics
This issue shows you how different retailers are competing for a share of the Big Business of WELL. As shoppers expand their circle of trusted health care providers, both established chains and CBD innovators want to be first to reimagine how to deliver wellness products, services, information and experiences.  As we write this, retail continues ... Read more

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