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shopper research

From Chaos Comes Clarity: A Future Now-Future Next Study

WSL’s annual forecast on where shoppers are headed and what companies need to focus on in the coming 18 – 24 months. Based on WSL’s How America Shops® research, this Future Now-Future Next study reveals: How shoppers have been transformed by the pandemic (and not) Where and how they’re shopping...Learn More

shopper research

My Random Shopping Life

The evidence is all around us – shopping is becoming more and more digital. For some, buying online has become a way of life… their primary method of getting the shopping done, regardless of whether it’s the weekly grocery trip, the quick fill-in trip for tonight’s dinner or the impulse purchase...Learn More

article

What’s On Trend For Retail In 2022? Here Are 5 Predictions

By Bryan Pearson on December 3, 2021  ||  Forbes If the past two years have taught the retail industry anything, it’s to meet the unexpected, eye-to-eye, with more of the unexpected.  Unexpected as in surprising channels, unpredictable brand partnerships and even a dose of the expected. Because consumer desires have not changed;...Learn More

article

The Clock is Ticking on Livestreaming and D2C. Are You In?

How America Shops® surveys of thousands of shoppers and our most recent study reveal nearly half of young consumers have already purchased directly from a brand. We dug deeper into the implications of direct-to-consumer trips, including livestreaming, and discovered a territory rich in retail opportunities. We share examples, here. The...Learn More

podcast

Learnings from the Front Lines in Dramatically Changing Retail Times with Anne Fink | EP28

In this episode: Wendy Liebmann talks with Anne Fink, president of global foodservice at PepsiCo about how she, her team and her food service community responded when the industry shut down overnight — and how together they have reinvented their business model for these changing times. They discuss: The importance...Learn More

article

The Human Store: How Hy-Vee, Nordstrom, Victoria’s Secret and Camp Do it

Among the reinvented retail formats we have seen that meet post-pandemic shopper expectations, few resonate as deeply as the efforts by some retailers and brands to create authentic, human experiences. What does this mean? From our recent Future Shop® podcast, WSL leaders explain what makes a “human store,” with boots-on-the-ground,...Learn More

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