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New How America Shops® Report: The Impact of TLC on Retail Sales (Trust. Loyalty. Caring.) In this report we wanted to investigate the links between Trust, Loyalty, and Caring to see how they work together and help identify ways for brands and retailers to better leverage them to win. We...Learn More
Is This Latest Pharmacy Trend an Opportunity, or a Threat?
As pharmacists became distracted by other tasks that took them out-of-sight from behind the counter, shoppers increasingly turned to more accessible sources for advice. Our How America Shops® research explores the growing acceptance of online pharmacies, which challenge retailers to find their way back to their Rx shoppers. Shoppers Want...Learn More
Predicting the Future of Retail in a Time of Wet Cement with Bryan Gildenberg | EP33
In this episode: Wendy Liebmann talks with Bryan Gildenberg, senior vice president of Commerce for the Omnicom Commerce Group about how to create a vision of the future when we are still living in a world of wet cement. They discuss: Major pandemic shifts that will impact grocery retail, including...Learn More
How We Eat – The Brave New World of Food and Drink with Paco Underhill | EP32
In this episode: Wendy Liebmann talks with Paco Underhill, founder of Envirosell, author of Why We Buy, What Women Want, and his newly published How We Eat, about the changing world of food and drink, and the impact on grocery retail in the US. They discuss: The social, political, economic,...Learn More
Gen Alpha May Be the Savviest Shopper. Retailers, Beware
Small wonder brands and retailers are already marketing to Generation Alpha and anticipating their power. These digital natives, the first born in 2010, may be only 12 years old but they are influencers in ways that generations before them were not. Their innate reliance on digital information has made them...Learn More
Situ Live: Retail… Storytelling… Reimagined.
Located in Innovation Alley in Westfield London, sits Situ Live – an immersive showroom that opened in October 2021. Situ is not a traditional store with shelves of inventory for immediate purchase. It is a showroom, where discovering and interacting with products comes first – and shopping comes later. Purchases...Learn More