People Across Generations Think Their Health Has Worsened

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By Candace Corlett, FEBRUARY 10, 2025 || A Publication of MMR (Mass Market Retailers) — Is all the turbulence in the world impacting people’s health? The weather, politics, wars in far-off lands that resonate here at home, and inequitable distribution of health services are taking a toll. In our 2024 Shoppers' View of The Future ... Read more

Walmart CEO Doug McMillon on How Retailing is Changing and How it is Staying the Same

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By Scot Meyer, FEBRUARY 24, 2025 || A Publication of CDR (Chain Drug Review) In an interview with David Pinto, McMillon discusses Walmart's past, present and future. — BENTONVILLE, Ark. – Retail is evolving at an unprecedented pace, and Walmart CEO Doug McMillon notes that customer expectations are changing just as fast, in some ways ... Read more

People are at the Heart of Walmart’s Current and Future Success

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By Scot Meyer, FEBRUARY 21, 2025 || A Publication of MMR (Mass Market Retailers) Future of Commerce 2030 event spotlights the power of partnerships and culture. "The true magic happens when we collaborate, when we challenge each other, and when we pool our collective experiences." This sentiment was echoed in a panel discussion on “Building ... Read more

How Brands Can Achieve Shopper Loyalty: It’s All About Caring

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The food and beverage industry, all CPG for that matter, faces trust issues in 2025, and it presents competitive risks for national brands. WSL shopper surveys show that most consumers feel manufacturers care less about quality now than they used to. Shrinkflation and higher prices add to trust issues. Here’s how we can help. Big-Brand ... Read more

Estée Lauder has Lost $100 Billion in Value in the Past Three Years.

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How a big bet on China dragged down a luxury legend. By Phil Wahba, FEBRUARY 3, 2025 || A Publication of Fortune For years before the pandemic, retail experts predicted that China would rival, perhaps even overtake, the United States as the top luxury market in the world. “In the last 10 years, the dynamic ... Read more

How to Keep the Gen-Z Fragrance Boom Going

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By Emma Sandler, JANUARY 8, 2025 || A Publication of BoF (The Business of Fashion) Fragrance has proved a bright spot amid the beauty sales slowdown. But to keep growing, brands need to adapt to consumer habits that are changing quickly. — Gen-Z’s preferences have shaped the beauty industry in recent years, from acne stickers ... Read more

Drive Retail Sales with TLC (Trust, Loyalty and Caring)

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It’s a perennial problem that’s poised to get worse: What makes shoppers happy, and why aren’t retailers able to offer it? WSL is getting to the bottom of the challenge by talking to retailers and gathering shopper insights to understand how they can regain their entrepreneurial spirit. Retailers and Brands, What’s Keeping You From Caring? ... Read more

Who’s Winning the Beauty Retailer Race for Gen Z?

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By Noor Lobad, NOVEMBER 19, 2024 || A Publication of WWD (Women’s Wear Daily) Gen Z is the only cohort whose beauty spend is growing in units, per NIQ - and the race for their loyalty is intensifying among a growing number of retail players. The beauty retailer race for Gen Z's hearts and wallets ... Read more

What the Evolution of Dupe Culture Means for Beauty Brands and Retailers

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By James Manso, NOVEMBER 12, 2024 || A Publication of WWD (Women’s Wear Daily) Try to copy Charlotte Tilbury and you’ll be met with an error message — and a humorous social media rebuttal. In a TikTok the brand posted last month showing a bottle of the brand’s Hollywood Flawless Filter wedged into a photocopier, ... Read more

‘Invisible’ Channels Eroding Retail Categories

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Under-the-radar retail channels such as TikTok, Instagram and marijuana dispensaries are eating up market share in the health and wellness category, our preliminary How America Shops® research suggests. If retailers and brands don’t respond to this threat soon, they’ll suffer the side effects. But we see opportunity. Invisible Channels are Rerouting Established Retail Paths From ... Read more



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