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Walking the Talk of the New Inclusion

November 24, 2023November 1, 2023 by Maryann Javier

Walking the Talk of New Inclusion blog banner featuring colorful collage of Lowe's Livable Home, zip-up shoes, The Joy Project, and down-syndrome Barbie

Just a few years ago, being inclusive in retail meant recognizing non-binary consumers and those with “differently shaped” bodies. But to be fully inclusive, retailers and brands will have to embrace a much wider spectrum of differences, some of which we can’t even see. Our scouts have been researching the new inclusion, and uncovered several ... Read more

How Women’s Health Brands Are Driving the Future of the Category

November 24, 2023October 17, 2023 by Maryann Javier

By Emily Burns, OCT 06, 2023 || BeautyInc. – A Publication of WWD A look at how brands including Womaness, Kindbody and Bayer are employing products, campaigns and community to destigmatize women's health. At the Beauty & Wellness Forum, Wendy Liebmann, chief executive officer and chief shopper at WSL Strategic Retail, led a discussion on ... Read more

Retailers Are Losing Category Sales Due to Indecisiveness

November 24, 2023October 13, 2023 by Maryann Javier

Blog banner featuring lines connecting a circular image of locked up products in store to a circular image of a woman opening up a package that was delivered

Consumers are finding more categories are a challenge to purchase in the store, and that’s causing them to go online to buy what they need – easily, with discretion and sometimes at a better price. Based on our proprietary consumer insights, these are the categories retailers and brands need to make easier to shop, now. ... Read more

How Consumers Use Their Heads and Hearts When Shopping

November 24, 2023June 14, 2023 by WslAdmin

Blog banner featuring one side with a woman selecting juice and the other side with a young mother consulting her daughter on soda

Today’s post-pandemic, inflation-weary consumers aren’t just shopping for products, they’re shopping for joy. Our consumer research shows that most are balancing this joy of shopping with the need to be frugal. Brands and retailers need to learn how they can help shoppers walk that line. Are Retailers and Brands Marketing Enough Joy? It’s not a ... Read more

Shoppers Say: “Inflated Prices Are Here to Stay”

November 24, 2023October 11, 2022 by WslAdmin

Our latest How America Shops® research shows a significant gain in the share of shoppers cutting back on spending, but more surprising is how many expect prices to stay high, even if inflation recedes. Shoppers know the cost of operating stores and transporting goods has gone up, as well as (and especially) employee pay. Has ... Read more

The New Frontier in Wellness: We’ll Help You Find Your Place

February 7, 2023August 12, 2022 by WslAdmin

Collage featuring shopper choices, clutter, apps, and clinics banner

WSL’s upcoming How America Shops® report on the future of WELL starts with emerging conditions shoppers are treating, bolder categories that are “out of the pantry,” faster services and a shift in trust and treatment. The dilemma is that as more categories have launched healthier choices, the Next WELLness Frontier is cluttered and harder for ... Read more

Help Millennials With Inflation and Bond Long-Term

November 24, 2023July 26, 2022 by WslAdmin

Millennials are the single largest shopping group to find themselves struggling due to high prices – nearly half tell us they find it hard to both pay the essential bills and buy more than the basics. Our research reveals unique characteristics of this age group that present four opportunities for improved loyalty and sales. Millennial ... Read more

The Role of the Store in Retail 5.0 Research Report

February 7, 2023May 12, 2022 by WslAdmin

Digital connections overlaid on shoppers at the mall banner

The self-serve store has not changed since the 1950s. Tweaks have been made but the basic format of walking the aisles, squinting at the shelves to find the right item, and then waiting in line to pay has not changed in 3/4 of a century. The pandemic has drawn retailers’ attention to honing online ordering ... Read more

Is This Latest Pharmacy Trend an Opportunity, or a Threat?

November 24, 2023March 23, 2022 by WslAdmin

Retail clinics, pharmacy, and virtual doctor collage

As pharmacists became distracted by other tasks that took them out-of-sight from behind the counter, shoppers increasingly turned to more accessible sources for advice. Our How America Shops® research explores the growing acceptance of online pharmacies, which challenge retailers to find their way back to their Rx shoppers. Shoppers Want Wellness Advice, But They Won’t ... Read more

Retail Health Care Can Be The Center of WELLness

December 13, 2022February 21, 2022 by WslAdmin

Virtual doctors and retail clinics banner

During the pandemic, shoppers started turning to retail health clinics to meet rising demand for quick-and-easy WELLness services. Now, their retail expectations have evolved to include convenient health care treatment. This is especially opportunistic for retail clinics and pharmacies, but is the store missing the script? Are You Treating Your Shoppers to the WELLness They ... Read more

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