Shopper Trends

Where Wellness Shoppers are Headed, And How You Need to Help

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  In the past decade, retailers and brands have responded to people’s efforts to take control of their – and their families’ – health and wellness by offering an ever-expanding array of products and services. But the sheer number of choices has overwhelmed consumers. Companies are missing an opportunity here. Our latest How America Shops® ... Read more

What’s Worth It Now? How to Deliver Value to Shoppers Today.

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  Sure, a product’s value is based on price, but it also is enforced by several other characteristic such as accessibility, experience and healthy principles. It’s time for retailers and brands to rethink why a shopper would want their goods beyond a competitive price, and then figure out how to deliver. We offer three shopper-informed ... Read more

The AI Conundrum: What Shoppers Really Want

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Wendy Liebmann // Original article, MMR Digital Edition, April 6, 2026 The people who purchase goods and services aren’t frantically jumping into the fray — at least not yet. For the last couple of years, the topic on everyone’s minds — no doubt yours — has been artificial intelligence. We’ve moved so quickly from the ... Read more

More Needs to Be Done in Women’s Wellness: 4 Critical Steps

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Female shoppers spend billions of dollars on wellness products each year, yet we believe brands and retailers aren’t taking full advantage of the opportunity and actually see them. WSL Strategic Retail, in collaboration with key retail and brand leaders, has uncovered four pillars upon which the next revolution of women’s wellness depends. Where Women Go, ... Read more

Social Shopping 2026: What Brands and Retailers Must Know Now

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Not so long ago it may have been considered niche, but today social media has evolved into a relied-upon channel for one-quarter of shoppers. Our recent How America Shops® report, “The Social Shopping Handbook” reveals who shops which platforms, the categories they shop and how brands and retailers need to adapt to the continued fragmentation ... Read more

WSL Strategic Retail Looks Ahead: 7 Shopper Trends for 2026 and Beyond

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What will 2026 bring to retailers and brands? Our extensive library of research provides an instructive narrative of what companies should prepare for in the coming year. We’ve identified seven shopper movements, and the 2026 predictions they suggest, here. Retailers and Brands, We Have a New Year’s Gift for You. WSL Strategic Retail turned to ... Read more

Beauty Faces Down Chaos: 7 Opportunities for All Categories

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Blog banner featuring 7 beauty opportunities
After our recent travels to explore the latest in beauty, WSL Strategic Retail’s experts returned to NYC impressed by the category’s resiliency in this time of chaos. Here are seven examples of what beauty can show other business (categories and retailers) in order to grow. Is the ‘Lipstick Effect’ Still Viable During Economic Chaos? The ... Read more

How Retail Flagships Can Defy Tariff Uncertainty, Through Trust

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Blog banner featuring Printemps, Lululemon, and Charlotte Tilbury Flagship stores with yellow caution tape that reads tariffs and has the American flag in the background
Thanks to our Retail Safari® global innovation team, we’ve discovered three inventive flagships that illustrate how retailers can attract spending-cautious shoppers not by selling “stuff,” but by bringing their brands to life through trust and connection. We’re sharing ideas on how these examples can be applied in lower-cost, innovative strategies. Take a free Retail Safari® ... Read more

How America Shops® in a Crisis, Yet Again: 2025

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Blog banner featuring hand-drawn side profiles of people with question marks or scribbles in their heads and a magenta background with the word "chaos" repeated
In 2025, just as in 2024, 2020 and 2008, consumers are undergoing major financial uncertainty. WSL Strategic Retail has studied the implications of such crises on American shoppers over the years, so we went back into our How America Shops® data archives to previous “crises” studies to see how those times can instruct brands and ... Read more

Who’s Winning the ‘Digital Titans’ Battle: A WSL Deep-Dive

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Blog banner featuring halftone hand with magnifying glass over a laptop screen. Amazon, Target, and Walmart+ deliveries are floating out of the screen. The top right corner has another halftone hand with dollar bills dropping out of it.
WSL Strategic Retail recently polled shoppers to learn how they use the retail powerhouses Walmart, Amazon and Target online sites. The “connected consumer” results produced several surprising behaviors that suggest the strengths, weaknesses and opportunities for the industry at large. We predict what’s next. Face it, Having an Omni Presence Doesn’t Make You Special In ... Read more
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