Drive Retail Sales with TLC (Trust, Loyalty and Caring)

Happiness hurdles blog banner featuring in-store pickup, family leaving store, and young man at self-checkout
It’s a perennial problem that’s poised to get worse: What makes shoppers happy, and why aren’t retailers able to offer it? WSL is getting to the bottom of the challenge by talking to retailers and gathering shopper insights to understand how they can regain their entrepreneurial spirit. Retailers and Brands, What’s Keeping You From Caring? ... Read more

Who’s Winning the Beauty Retailer Race for Gen Z?

Main banner for Who's Winning Gen Z Beauty blog featuring Sephora, Bubble Skincare, and Ulta at Target
By Noor Lobad, NOVEMBER 19, 2024 || A Publication of WWD (Women’s Wear Daily) Gen Z is the only cohort whose beauty spend is growing in units, per NIQ - and the race for their loyalty is intensifying among a growing number of retail players. The beauty retailer race for Gen Z's hearts and wallets ... Read more

What the Evolution of Dupe Culture Means for Beauty Brands and Retailers

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By James Manso, NOVEMBER 12, 2024 || A Publication of WWD (Women’s Wear Daily) Try to copy Charlotte Tilbury and you’ll be met with an error message — and a humorous social media rebuttal. In a TikTok the brand posted last month showing a bottle of the brand’s Hollywood Flawless Filter wedged into a photocopier, ... Read more

‘Invisible’ Channels Eroding Retail Categories

Main blog banner featuring TikTok Shop, marijuana dispensary, and Instagram Shop
Under-the-radar retail channels such as TikTok, Instagram and marijuana dispensaries are eating up market share in the health and wellness category, our preliminary How America Shops® research suggests. If retailers and brands don’t respond to this threat soon, they’ll suffer the side effects. But we see opportunity. Invisible Channels are Rerouting Established Retail Paths From ... Read more

WSL Highlights Retailers That Are Rethinking Health and Wellness

Main blog banner featuring Wendy Liebmann, Maryann Javier, and Katie Hornsby, along with store examples from Virtual Retail Safari®
By Scot Meyer, OCTOBER 16, 2024 || A Publication of MMR (Mass Market Retailers) NEW YORK — Today’s consumers want easy ways to improve their health that are also affordable and accessible, and a recent Virtual Retail Safari® hosted by WSL Strategic Retail highlighted some of the innovative retailers that are stepping up with solutions. ... Read more

Future of Commerce 2030 Series Kicks Off in London

Main blog banner featuring Future of Retail panel at Emerson's Future of Commerce 2030 Event
By Scot Meyer, OCTOBER 9, 2024 || A Publication of MMR (Mass Market Retailers) "If you have an interest in what the future holds for this industry, you're in the right place today," said Ed Morgan, president of The Emerson Group. LONDON — The Emerson Group kicked off its “Future of Commerce 2030” series this ... Read more

4 Households, 9 Channels: The ‘New’ Population Shopping Path

Main blog banner featuring single person, multi-generational household, hispanic family, and older couple
Today’s average household is leaning toward a new population of Hispanics, Boomers, multigenerational dwellers and singles. What retail channels do these demographic segments prefer to shop, and which retail brands? We dug into our 2024 How America Shops® population survey to find out. Are You Merchandising for These New Consumer Households? Forget about the “nuclear” ... Read more

Beauty Retailers and the Amazon Conundrum

By Kathryn Hopkins, AUGUST 16, 2024 || A Publication of WWD [Women’s Wear Daily] As Amazon continues to beef up its beauty offering, beauty retailers of all shapes and sizes need to stand out from the crowd. What a difference a few years can make. Amazon, once the pariah of prestige beauty, is now viewed ... Read more

What Does the Saks-Neiman’s $2.65 Billion Deal Mean for the Beauty Business?

By Kathryn Hopkins, JULY 9, 2024 || A Publication of WWD [Women’s Wear Daily] Hudson’s Bay Co. reached an agreement last week to acquire the Neiman Marcus Group for $2.65 billion. What has long been rumored became a reality last week. Hudson’s Bay Co. reached an agreement to acquire the Neiman Marcus Group for $2.65 ... Read more

Beauty Shines Bright Amid Uncertain Backdrop at Cosmoprof North America

By James Manso, JULY 30, 2024 || A Publication of WWD [Women’s Wear Daily] Despite larger societal factors giving pause, beauty industry leaders at Cosmoprof North America shared a cautiously sunny outlook on the sector's performance. As the beauty industry gathered at Cosmoprof North America in Las Vegas last week, the pervading outlook was optimistic, ... Read more

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