Retailers Archives

Improve the Store Experience Category by Category WSL Has an Index to Help!

February 7, 2023June 13, 2022 by WslAdmin

Hand placing stars down to represent categories banner

WSL recently asked thousands of shoppers what they value most in a brick-store shopping trip and what makes a good shopping experience. The answers, we learned, vary by category. So we measured how well various retailers deliver what shoppers want, by category, and reported the results in our Retailer Performance Index. Here’s how we do ... Read more

Shopper Expectations Have Accelerated. Ready to Meet Them?

December 14, 2022August 12, 2021 by WslAdmin

Vector illustration of female shopper quickly running through multi-category aisles

People have emerged from their COVID cocoons, and this presents retailers with an unparalleled opportunity to reacquaint themselves. Here is how retailers can alter their foundations to support the accelerated expectations of more tech-enabled shoppers, who think online first and trip to the store second. Have You Met the 2021 Shopper? She’s the Same, But ... Read more

Retail Leaders Predict Future Success Relies on Engagement

February 7, 2023July 13, 2021 by WslAdmin

Rainbow overlay on professional woman walking forward - banner

Retail’s future isn’t simply online or in-store – it’s in a “chameleon consumer” who moves effortlessly through complexity and change. In WSL’s latest Future Shop® podcast, top executives from the Fashion Institute of Technology and Maybelline cultivate new ideas with WSL’s CEO Wendy Liebmann on retail futurism, from the role of supply chain to “ROE.” Where ... Read more

Brands Lose Loyalty Online

December 14, 2022May 19, 2021 by WslAdmin

Online grocery sales soared by 54% in 2020, creating logistical challenges, but also unintended consequences for brands. As we learn here, buying CPG online raises a loyalty concern for brands. Shoppers surveyed for WSL’s How America Shops® research said they are far more likely to switch brands online than in-store. We delve into the research the ... Read more

Recession, Poof! WSL Research Shows 70% are Fiscally Upbeat

February 7, 2023April 23, 2021 by WslAdmin

Woman wearing sunglasses swinging a shopping bag happily - banner

WSL’s How America Shops® research shows more than 70% of shoppers are secure or optimistic about their finances. And as the weather warms, vaccinated shoppers are more eager to return to brick stores. Here’s what retailers can do to meet the shopper’s pent-up passion to go out and spend. Talk About a Shot in the ... Read more

Conversations with WE: Leading Through a Crisis – LIVE CHAT

February 14, 2023May 26, 2020 by WslAdmin

Our Wendy Liebmann interviews Heather Hughes, SVP/GMM Walgreen Co. on leadership and life during the coronavirus. As board members of WE: Empowering Women to Advance Wellness, Wendy and Heather discuss developing talent in a crisis and everyday, and the importance of "raising your hand" in order to grow. Live Chat Transcript Wendy: Hello, hi. ... Read more

Caring During COVID-19 Crisis: Learning from Costco, CVS, Alibaba and Others

February 14, 2023March 18, 2020 by WslAdmin

Caring During COVID-19 Crisis blog banner featuring inside of a RiteAid during COVID pandemic

The most important acts retailers and brands can take while scrambling to adapt to the COVID-19 epidemic are acts of kindness. Based on the results of our recent “Caring Score” research, shoppers are most likely to stick to those retailers and brands that are proving now that they care about their workers and communities. From ... Read more

Find Out How Retailers are Eliminating Packaging

February 14, 2023March 2, 2020 by WslAdmin

The fringe movement of sustainability is moving into the mainstream, fast. Nearly 90% of your shoppers are reusing the bottles and bags their products come in, and we predict they will focus on “first-use” packaging next. The WSL “Fill’er Up” report shows how three merchants are eliminating waste and discovered the movement is well beyond ... Read more

6 Themes in Retail Wellness, from WSL’s WELL Symposium

February 22, 2023December 17, 2019 by WslAdmin

The wellness culture is taking over consumerism, but how well is it established in your company culture? At WSL’s WELL Symposium, executives from Nordstrom, CVS, Walmart, Walgreens, Zappos and others shared their firsthand experiences of integrating WELL into retail. In Retail, Wellness Must Carry from Cart to Culture There’s little wonder retailers see the Big ... Read more

Channels are Dead: Meet Retail’s New Agnostic Shoppers

February 23, 2023October 24, 2018 by WslAdmin

Blog banner featuring tiled image of woman looking at shelves with colorful overlay

Never mind Walmart and Amazon; today’s leading retail competitor might be Any Banner, Anywhere. Most shoppers will buy whatever they need when they need it, wherever they are, thanks to a proliferation of places to shop and products to buy. Here’s how retailers and manufacturers can recalibrate their strategies to capture today’s channel-agnostic shopper. Is ... Read more

Thank you for your message.

Subscribe to our Shopper, Retail Trends and Research Insights.

Thanks for signing up!

Tells us a bit about you.

Thank you. Check your inbox.

How can we help you?

Thank you for your message.

Thanks for signing up`!`

Thank you. `Check your inbox.`